It’s amazing how incentives shape portions of the end to end experience. Insurance agent: provide the best experience to get a customer signed. Insurance adjuster when I actually need that insurance: make sure the customer spends the least amount of money. Experience secondary.
I can't count the number of days where I've had to go from: A call with a teammate who is resigning to A call to recruit someone new A call with a client leaving to A sales call A call with an investor passing to A VC pitch Very few skills more important than bouncing back.