Crucial Conversations
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
Published 2002·250 pages
People ManagementEngineering Management
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Leaders who avoid difficult conversations or struggle to give direct feedback. Anyone in a role where high-stakes communication determines outcomes.
What's Inside
1. What's a Crucial Conversation?
2. Mastering Crucial Conversations
3. Start with Heart
4. Learn to Look
5. Make It Safe
6. Master My Stories
7. STATE My Path
8. Explore Others' Paths
9. Move to Action
10. Putting It All Together